I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately by emailing firstname.lastname@example.org. We generally process orders within 1-5 business days, and once we have processed your order, we will be unable to make any changes.
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION. HOW DO I FIND THIS INFORMATION?
If you still have specific questions about a fit of an item or measurement guidelines, please email us at email@example.com.
I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?
New items can sell out quickly, but we may get more soon! Please don't hesitate to email us at hi@wishyouwerenorthwest and we will let you know when the next shipment is estimated to arrive.
WHEN WILL MY ORDER SHIP?
Most orders ship within 4-8 business days of purchase. Of course we try to work on orders as soon as possible to minimize the wait time. We ship all of our products via USPS, most domestic packages will arrive within 1-5 business days depending on location. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. You will be emailed when the package is shipped, received and if there are any delays in shipping. If for some reason you did not receive an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list.
WHY WAS MY ORDER CANCELED?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Customs Value: Wish You Were Northwest is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.
WHAT ARE YOUR BUSINESS HOURS?
We are open for business Monday-Friday from 9:00am - 5:00pm Pacific Standard Time. Emails sent over the weekend will be answered on the following business day. Please allow 24-48 hours for us to respond during the week.
We always love to hear feedback! Contact us at email@example.com